Toby Talbot/AP
Yesterday Mary Bauer received her Comcast bill in the mail. But the 63-year-old Chicago area resident says she’s not going to open it. That’s because someone at Comcast switched her name on the bill, addressing it instead to “SuperBitch Bauer.”
Bauer has been having problems with Comcast for months. As she related her story to Chicago’s WGN television station, she’s had a lot of service and billing issues. Technicians have been dispatched to her place a whopping 39 times, and she recently got into it with telephone support after her bills stopped arriving.
Whether that prompted the “SuperBitch” name change, Comcast doesn’t know. Comcast spokesman Jack Segal, told us that the company is “investigating this thoroughly, and we have reached out to our customer.”
Meanwhile, Bauer is understandably angry. “This is a disgrace to me,” she told WGN. “Why are they doing this to me? I pay my bills. I do not deserve this.”
Comcast employs about 130,000 people nationwide. This looks like the work of a lone smart-ass with little common sense, and not like it’s the result of corporate policy. But this isn’t the first time someone in the bowels of the company’s billing department has pulled such a stunt. Last month, the company changed another customer’s name to “Asshole” Brown, after he tried to cancel his cable package.
And a decade ago, another Chicago area customer found herself renamed “Bitch Dog” by the cable company.
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